Our Story

Trusted Plumbing Experts Since 2001

For over two decades, Expert Plumbing Pros has delivered reliable HVAC, sanitary, and water heater solutions to homeowners and businesses across Springfield, MA and surrounding communities.

Who We Are

A Family-Founded Business Built on Integrity

Expert Plumbing Pros was founded in 2001 by master plumber Daniel Hargrove, who believed that homeowners and businesses deserved a plumbing partner they could genuinely trust — not just a quick fix. Starting with a single service van and a commitment to honest pricing, Daniel built the company from the ground up.

Over the years, we expanded into HVAC installation and maintenance, full sanitary system design, and comprehensive water heater services — becoming the one-stop plumbing solution for the greater Springfield area.

Today, our team of over 20 licensed technicians handles everything from emergency burst pipes at 2 AM to full commercial HVAC overhauls, all backed by our signature satisfaction guarantee.

Expert Plumbing Pros team at work
What Drives Us

Our Core Values

Integrity

Transparent pricing, honest assessments, and no surprise charges — ever. We tell you exactly what you need and what it costs.

Reliability

We show up on time, every time. Our 24/7 emergency line means you're never left without help when you need it most.

Expertise

Fully licensed and continuously trained technicians who stay current with the latest codes, systems, and industry best practices.

Community

We're proud Springfield locals. We invest back into the community, sponsor youth programs, and hire locally.

25+

Years in Business

20+

Licensed Technicians

8,500+

Jobs Completed

98%

Customer Satisfaction

The People Behind the Work

Meet Our Leadership Team

Every member of our leadership team brings decades of hands-on experience and a shared commitment to excellence.

Daniel Hargrove - Founder & Master Plumber

Daniel Hargrove

Founder & Master Plumber

With 30+ years of hands-on experience, Daniel founded the company on the principle that quality craftsmanship and fair pricing should never be at odds.

Rachel Moreno - HVAC Operations Director

Rachel Moreno

HVAC Operations Director

Rachel brings 15 years of HVAC design and project management expertise, overseeing all commercial and residential climate control projects.

Marcus Webb - Lead Service Technician

Marcus Webb

Lead Service Technician

Marcus heads our emergency response team and specializes in water heater diagnostics, ensuring our clients receive fast, effective solutions around the clock.

Credentials

Certifications & Licenses

We hold every certification required by the state of Massachusetts, and go beyond minimum requirements to deliver industry-leading quality.

MA Master Plumber License

Licensed by the Massachusetts Board of State Examiners of Plumbers & Gas Fitters.

EPA 608 Certified

All HVAC technicians are EPA Section 608 certified for safe refrigerant handling.

NATE Certified Technicians

North American Technician Excellence certification held by our senior HVAC team members.

Fully Insured & Bonded

$2M general liability coverage protects your property throughout every job we perform.

BBB Accredited (A+ Rating)

Proud Better Business Bureau member with a spotless A+ rating since 2005.

24/7 Emergency Authorization

Licensed and authorized to perform emergency repairs at any hour under MA state regulations.

Where We Operate

Serving Springfield & Beyond

Our base of operations is Springfield, MA — but our service area extends across Hampden County and into neighboring communities. Whether you're a homeowner in Chicopee or a commercial facility in Holyoke, we have a technician near you.

  • Springfield, MA (Headquarters)
  • Chicopee, MA
  • Holyoke, MA
  • Westfield, MA
  • Agawam, MA
  • ...and surrounding Hampden County towns

30-Mile Service Radius

From Springfield, MA we cover a 30-mile radius — ensuring fast response times for all our clients.

Headquarters

247 Water Street, Suite 15

Springfield, MA 01105

Ready to Work With Us?

Explore our full range of services or reach out directly — our team is standing by to help.